Warranty Information

At Boise Mattress, we carefully select manufacturers known for their quality and reliability to minimize warranty concerns. However, if an issue does arise, it is important to understand that all warranty coverage and final decisions are made solely at the manufacturer’s discretion.

Boise Mattress does not determine warranty eligibility or approval. Our role is to facilitate the warranty process on your behalf to the best of our ability by helping you gather the required information and submitting your claim to the manufacturer for review.

Most manufacturer warranties typically cover:

• Loose, broken, or protruding wires

• Sagging or body impressions of 1½” or greater (varies by model)

Coverage applies only if the mattress has been continuously supported by:

• A matching foundation (or approved equivalent), and

• An appropriate bed frame with center support or a minimum of 5 cross slats with center support extending to the floor.

Please note: Final determination of coverage is always made by the manufacturer.

How the Warranty Process Works

1. You contact Boise Mattress regarding a potential warranty issue.

2. We will review the basic details and provide instructions on required documentation.

3. You submit photos and any requested information.

4. Boise Mattress forwards the claim to the manufacturer.

5. The manufacturer reviews the claim and makes the final decision regarding approval, repair, replacement, or denial.

All warranty claims are subject to the manufacturer’s inspection standards and approval process. Transportation, inspection fees, or other associated costs (if applicable) are determined by the manufacturer and are not controlled by Boise Mattress.

What is Covered by the Manufacturer’s Warranty?

Warranty coverage is provided directly through the manufacturer and varies by brand and model. Please review your warranty card for specific coverage details.

The law tag on your mattress contains a code that should be referenced with your warranty card to determine the length and terms of your coverage.

What Will Void a Manufacturer’s Warranty?

The following may void your warranty:

• Blemishes, rips, tears, or burns

• Improper mattress support

• Damage due to misuse or abuse

• Use of an inappropriate foundation or incorrect bed frame

For complete support requirements, please refer to the warranty card provided at delivery.

What is NOT Covered by the Manufacturer’s Warranty?

Manufacturer warranties typically do not cover:

• Transportation and inspection costs

• Bedding used in hotels, motels, or institutional facilities

• Bedding sold “as is” or received as a promotional item

• Bedding purchased from non-retail establishments or purchased as floor samples

• Comfort preference or mattress height

• Corner guards

• Bent perimeter border rods due to moving or bending innerspring sleep sets

• Replacement of another piece in a sleep set unless it is also defective

• Damage due to misuse or abuse

• Mattress damage caused by improper foundation or incorrect bed frame

• Sheet fit issues

• Fabric stains, soiling, fluid penetration, tears, or burns

• Adjustable foundations (except as noted in the owner’s manual)

• Mattress fabric (except as noted for all-foam mattresses)

• Zippered mattress cover damage due to improper care

• Normal changes in softness and recovery time of memory foam and latex

• Body impressions less than:

  • 1½” for innerspring mattresses

  • ¾” for smooth top (non-quilted) hybrid mattresses

  • ¾” for all-foam mattresses

• Sagging less than:

  • 1½” for innerspring mattresses

  • ¾” for smooth top (non-quilted) hybrid mattresses

  • ¾” for all-foam mattresses

Why Are Photos of My Frame and Box Spring Required?

Proper support is required to maintain warranty coverage. If a mattress is not properly supported, damage may occur and the warranty may be voided.

The manufacturer requires photos to verify that the mattress has been used with appropriate support as outlined in the warranty terms. Boise Mattress is unable to provide warranty assistance for damage caused by improper support.

Do I Need My Receipt to File a Warranty Claim?

In most cases, we can locate your receipt in our records. However, it is the customer’s responsibility to retain proof of purchase in the event we are unable to locate it. Proof of purchase is required to validate warranty coverage.

Mattress Warranty Claim Photo Requirements

To submit a warranty claim, please complete the following steps carefully:

1. Remove all bedding and covers
   Remove blankets, sheets, mattress protectors, and any other coverings before taking photos.

2. Place a straight edge
   Place a broom handle, yardstick, or similar straight object across the affected area.

3. Measure the depression
   Insert a tape measure or ruler into the deepest part of the impression.
   Do NOT measure into the mattress stitching.

4. Take one close-up photo
   Ensure the measurement is clearly visible.

5. Take one photo from a distance
   Include the measuring device and as much of the mattress surface as possible.

6. Take a base/foundation photo
   Remove the mattress and photograph the entire support surface.
   If there is a depression in the foundation, include a close-up photo with measurement.

7. Take a law tag photo
   Photograph the mattress law tag clearly so all text is readable.
   The law tag is typically located at the head of the mattress.
   The foundation or box spring will have a separate law tag.

Procedure Reminders

• Do not place any weighted objects, including people, on the mattress while taking photos.

• All required photos must be submitted for any mattress, mattress set, or foundation claim.

• All warranty determinations are made solely by the manufacturer.

Boise Mattress is committed to assisting you throughout the process and will facilitate your claim to the best of our ability, but warranty approval, denial, repair, or replacement decisions are entirely at the factory’s discretion.